Contact Us

Email Us

corporateservices@codecraftertechltd.com

Visit a Office

20 Moleye Street, Yaba, Lagos, Nigeria

FAQs

Frequently Asked Questions

What types of payment systems do you support?

We specialize in troubleshooting and optimizing:

Payment gateways (Flutterwave, Paystack, etc.)
POS systems
Mobile money/USSD platforms
Custom API integrations
Blockchain-based transactions

How quickly can you resolve payment processing issues?

Critical failures: Guaranteed response within 1 hour (24/7 SLA)
Complex bugs: Resolution in ≤ 24 hours with interim workarounds
Note: 85% of issues are fixed within 4 hours based on our history data

Do you comply with Nigerian financial regulations?

Absolutely. Our solutions adhere to:

CBN’s sandbox requirements
NIBSS standards
PCI-DSS Level 1 certification
GDPR for international transactions

Can you help migrate our existing payment system?

Yes! Our 3-phase process ensures zero downtime:

Pre-migration audit (identify risks)
Staged data transfer (test environment first)
Go-live monitoring (48-hour post-migration support)

What makes your team different from competitors?

We offer:

Developer-to-developer assistance (no scripted support)
Preventive maintenance alerts (catch issues before they escalate)
Dedicated Slack channel for priority clients
Monthly security health reports